Shipping costs
- UK Postage £6 - products are made to order, see more information on the product's page. Once product has been made, postage times 1-3 business days via Royal Mail Signed for
- European and international postage £15 plus £1 for each additional item- 5-10 business days Via International Tracked and Signed
International customers please note:
Purchase price and shipping fees do not include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. These are the additional responsibility of the purchaser.
Shipping
Orders are dispatched Monday to Friday excluding public holidays
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect
When your order is shipped, we will send you a confirmatory email.
A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
All items are sent via tracked and signed for services to ensure they are protected to their value whilst in transit. Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement - This will be after contacting Royal Mail and after we have confirmed it has not been delivered.
Please note:
We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time.
We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.
Likewise, if an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please contact us at contact@sineadgorey.co.uk
Insurance and Delivery
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Sinead Gorey, and transfer of responsibility in the same way.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Sinead Gorey are not responsible for any delays caused by destination customs clearance processes.
Returns
We do not offer refunds on any items unless faulty. If this is the case, you must notify us within 14 days of receipt and return it to us unworn. Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired, a replacement or full refund will be offered.
Please note Sinead Gorey cannot refund postage and packaging charges, or any tax and duties payable outside of the EU.
However item(s) may be exchanged for another size or style.
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
to return your order
- Please email us at contact@sineadgorey.co.uk to let us know you wish to return your item, we will then provide you with a shipping address.
- Package your item well including all cards, labels and branded box
- You will have to bear the cost of returning the goods
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our studio. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
All custom orders are excluded from the returns policy.
Refunds
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.